IT SERVICE RECIPIENT QUESTIONNAIRE

The following items were formulated to substantiate the objectives of the study. Please answer truthfully all items as the results of the study shall form part of the bases to develop the IT Specialist Course for Lao PDR.
I. Profile: Please fill-up all items.
1.1 Name of Company:
Address:
Contact details:  Office telephone number:
Fax number:
Official email address:

1.2 Detail of person who responds to the questionaire
Fullname:
Position:
Telephone:
1.3 Industry services or main function:
1.4 Current number of employees:  Total:
1.5 Current number of IT employees (please refer to matrix below for IT positions): Total:

 

Please provide breakdown of past and current number of IT employees using the following matrix (please reproduce if needed):
No Job Title Current
Average
Age		 Level 1
Assistant		 Level 2
Junior		 Level 3
Senior		 Level 4
Supervisor
      2007 2008 2009 2007 2008 2009 2007 2008 2009 2007 2008 2009
1 Systems Analyst
Systems Analyst - A systems analyst is responsible for researching, planning, coordinating and recommending software and system choices to meet an organization's business requirements. In other words, responsible for the analysis phase of the software development cycle.
2 Network Engineer
Network Engineer - A network engineer is an information technology professional who designs, implements, and troubleshoots computer networks.
3 Programmer
Programmer - A Programmer is someone who writes computer software codes.
4 Web Programmer
Web Programmer - A Web programmer is someone who writes the web application.
5 Web Designer
Web Designer - A web designer is the person responsible for creating the design or look & feel of the web site.
6 Graphic Designer
Graphic Designer - A person in the graphic arts who puts together art, text, and other visuals to produce professional graphic results.
7 Server Administrator
Server Administrator - The Server Administrator is the person who's role is to design, install, administer, and optimize company servers and related components to achieve high performance of the various business applications supported by tuning the servers as necessary.
8 Computer Technician
Computer Technician - A computer technician is a person who repairs and maintains computers and peripherals. The technician's responsibilities may extend to include building or configuring new hardware, installing and updating software packages, and creating and maintaining computer networks.
9 Database Administrator
Database Administrator - A person responsible for the supervision of the operation, safeguarding, maintenance, and use of a database.
10 Database Designer
Database Designer - A person responsible for the design of a database.
11 Database Programmer / Developer
Database Programmer / Developer - A person responsible for the development of a database.
12 GIS Administrator
GIS Administrator - A person who is responsible for the supervision of a GIS (geographical information system).
13 Telecom Engineer
Telecom Engineer - A telecom engineer is responsible for designing and overseeing the installation of telecommunications equipment, services and facilities.
14 IT Consultant
IT Consultant – A person providing consultancy that is IT based.
15 IT Trainer
IT Trainer – A person who is responsible for the training of a IT-related topics, provides the actual training.
16 IT Sales and Marketing Staff
IT Sales and Marketing - A person who is responsible for the sales and marketing of IT related products and services.
17 Others (Please specify below)                          
18
19
20
21

 

II. Current IT Staff Requirements
2.1 As an employer of IT employees, what kind of IT professional do you currently need and how many of them? Please indicate the number!
No.

Job Title

 Level 1
Assistant		 Level 2
Junior		 LEvel 3
Senior		 Level 4
Supervisor
1 Systems Analyst
Systems Analyst - A systems analyst is responsible for researching, planning, coordinating and recommending software and system choices to meet an organization's business requirements. In other words, responsible for the analysis phase of the software development cycle.
2 Network Engineer
Network Engineer - A network engineer is an information technology professional who designs, implements, and troubleshoots computer networks.
3 Programmer
Programmer - A Programmer is someone who writes computer software codes.
4 Web Programmer
Web Programmer - A Web programmer is someone who writes the web application.
5 Web Designer
Web Designer - A web designer is the person responsible for creating the design or look & feel of the web site.
6 Graphic Designer
Graphic Designer - A person in the graphic arts who puts together art, text, and other visuals to produce professional graphic results.
7 Server Administrator
Server Administrator - The Server Administrator is the person who's role is to design, install, administer, and optimize company servers and related components to achieve high performance of the various business applications supported by tuning the servers as necessary.
8 Computer Technician
Computer Technician - A computer technician is a person who repairs and maintains computers and peripherals. The technician's responsibilities may extend to include building or configuring new hardware, installing and updating software packages, and creating and maintaining computer networks.
9 Database Administrator
Database Administrator - A person responsible for the supervision of the operation, safeguarding, maintenance, and use of a database.
10 Database Designer
Database Designer - A person responsible for the design of a database.
11 Database Programmer / Developer
Database Programmer / Developer - A person responsible for the development of a database.
12 GIS Administrator
GIS Administrator - A person who is responsible for the supervision of a GIS (geographical information system).
13 Telecom Engineer
Telecom Engineer - A telecom engineer is responsible for designing and overseeing the installation of telecommunications equipment, services and facilities.
14 IT Consultant
IT Consultant – A person providing consultancy that is IT based.
15 IT Trainer
IT Trainer – A person who is responsible for the training of a IT-related topics, provides the actual training.
16 IT Sales and Marketing Staff
IT Sales and Marketing - A person who is responsible for the sales and marketing of IT related products and services.
17 Others: (please specify):
 
 
 

 

III. Number of IT staff needed for the next five years:

3.1 As an employer of IT employees, what kind of IT professional do you require during the next 5 years? Please indicate the number.
No

Job Title

 Number of IT engineers requirement during the next 5 years
2009 2010 2011 2012 2013
1 Systems Analyst
Systems Analyst - A systems analyst is responsible for researching, planning, coordinating and recommending software and system choices to meet an organization's business requirements. In other words, responsible for the analysis phase of the software development cycle.
2 Network Engineer
Network Engineer - A network engineer is an information technology professional who designs, implements, and troubleshoots computer networks.
3 Programmer
Programmer - A Programmer is someone who writes computer software codes.
4 Web Programmer
Web Programmer - A Web programmer is someone who writes the web application.
5 Web Designer
Web Designer - A web designer is the person responsible for creating the design or look & feel of the web site.
6 Graphic Designer
Graphic Designer - A person in the graphic arts who puts together art, text, and other visuals to produce professional graphic results.
7 Server Administrator
Server Administrator - The Server Administrator is the person who's role is to design, install, administer, and optimize company servers and related components to achieve high performance of the various business applications supported by tuning the servers as necessary.
8 Computer Technician
Computer Technician - A computer technician is a person who repairs and maintains computers and peripherals. The technician's responsibilities may extend to include building or configuring new hardware, installing and updating software packages, and creating and maintaining computer networks.
9 Database Administrator
Database Administrator - A person responsible for the supervision of the operation, safeguarding, maintenance, and use of a database.
10 Database Designer
Database Designer - A person responsible for the design of a database.
11 Database Programmer / Developer
Database Programmer / Developer - A person responsible for the development of a database.
12 GIS Administrator
GIS Administrator - A person who is responsible for the supervision of a GIS (geographical information system).
13 Telecom Engineer
Telecom Engineer - A telecom engineer is responsible for designing and overseeing the installation of telecommunications equipment, services and facilities.
14 IT Consultant
IT Consultant – A person providing consultancy that is IT based.
15 IT Trainer
IT Trainer – A person who is responsible for the training of a IT-related topics, provides the actual training.
16 IT Sales and Marketing Staff
IT Sales and Marketing - A person who is responsible for the sales and marketing of IT related products and services.
17

Others: (please specify):
 
 

 

 

IV. IT Staff Spending for the last 5 years (please reproduce if needed)

4.1. Please provide data on salary expenses for IT staff 

No. Job Title Average Salary
(in USD)		 Minimum Salary
(in USD)		 Maximum Salary
(in USD)		 Avg. % Salary Increase
per year
1 Systems Analyst
Systems Analyst - A systems analyst is responsible for researching, planning, coordinating and recommending software and system choices to meet an organization's business requirements. In other words, responsible for the analysis phase of the software development cycle.
2 Network Engineer
Network Engineer - A network engineer is an information technology professional who designs, implements, and troubleshoots computer networks.
3 Programmer
Programmer - A Programmer is someone who writes computer software codes.
4 Web Programmer
Web Programmer - A Web programmer is someone who writes the web application.
5 Web Designer
Web Designer - A web designer is the person responsible for creating the design or look & feel of the web site.
6 Graphic Designer
Graphic Designer - A person in the graphic arts who puts together art, text, and other visuals to produce professional graphic results.
7 Server Administrator
Server Administrator - The Server Administrator is the person who's role is to design, install, administer, and optimize company servers and related components to achieve high performance of the various business applications supported by tuning the servers as necessary.
8 Computer Technician
Computer Technician - A computer technician is a person who repairs and maintains computers and peripherals. The technician's responsibilities may extend to include building or configuring new hardware, installing and updating software packages, and creating and maintaining computer networks.
9 Database Administrator
Database Administrator - A person responsible for the supervision of the operation, safeguarding, maintenance, and use of a database.
10 Database Designer
Database Designer - A person responsible for the design of a database.
11 Database Programmer / Developer
Database Programmer / Developer - A person responsible for the development of a database.
12 GIS Administrator
GIS Administrator - A person who is responsible for the supervision of a GIS (geographical information system).
13 Telecom Engineer
Telecom Engineer - A telecom engineer is responsible for designing and overseeing the installation of telecommunications equipment, services and facilities.
14 IT Consultant
IT Consultant – A person providing consultancy that is IT based.
15 IT Trainer
IT Trainer – A person who is responsible for the training of a IT-related topics, provides the actual training.
16 IT Sales and Marketing Staff
IT Sales and Marketing - A person who is responsible for the sales and marketing of IT related products and services.
17 Others (please specify below)
 
 
 

 

V. Current and past expenses for  IT Services

As an IT Service Recipient, what IT services or skills do/did you require? Please indicate the number (in USD) and supply what other services do you need at present:
IT Service Segment 2004
in USD		 2005
in USD		 2006
in USD		 2007
in USD		 2008
in USD		 Sep. 2009
in USD
IT Consulting
IT Education
Systems Integration
Software Application
IT Outsourcing
Data Centre Service
IT System Maintenance and Support
IT Hardware and Service
Website and Content Development
Others (please specify below)

 

VI. Future IT Service Requirements and Expenses

As an IT Service Recipient, what IT services and skill would you require in the future? Please indicate the number (in USD) and supply what other services do you need in the future:
IT Service Segment 2009
in USD		 2010
in USD		 2011
in USD		 2012
in USD		 2013
in USD
IT Consulting
IT Education
Systems Integration
Software Application
IT Outsourcing
Data Centre Service
IT System Maintenance and Support
IT Hardware and Service
Website and Content Development
Others (please specify below)

 

VII. Problems and Challenges with regards to IT

7.1 What are the problems and challenges are you facing right now as far as the IT requirements in Lao PDR are concerned?

Problems:

Challenges:

7.2 How do you think these problems and challenges can be solved?
Problems:

Challenges: