IT SERVICE PROVIDER QUESTIONNAIRE

The following items were formulated to substantiate the objectives of the study. Please answer truthfully all items as the results of the study shall form part of the basis to develop the IT Specialist Course for Lao PDR
I. Profile of Service Providers: Please fill-up all items.
1.1 Name of Company:
Address:
Contact details:  Office telephone number:
Fax number:
Official email address:

1.2 Detail of person who responds to the questionaire
Fullname:
Position:
Telephone:

1.3 Segment: Please put a check mark (√) on the nature of your services: (you can put more than one check mark)

1.2.A Current Services
Segment Please check (√)
IT Consulting
IT Education
Systems Integration
Software Application Development
IT Outsourcing
Data Centre Service
IT System Maintenance and Support
Hardware Sales and Service
Website and Content Development
Others (Please specify below)
 
 
 

1.2.B Future Plan
Segment Please check (√)
IT Consulting
IT Education
Systems Integration
Software Application Development
IT Outsourcing
Data Centre Service
IT System Maintenance and Support
Hardware Sales and Service
Website and Content Development
Others (Please specify below)
 
 
 
1.4 Current number of employees:  Total:
1.5 Current number of IT employees (please refer to matrix below for IT positions): Total:

 

Please provide breakdown of past and current number of IT employees using the following matrix (please reproduce if needed):
No Job Title Current
Average
Age		 Level 1
Assistant		 Level 2
Junior		 Level 3
Senior		 Level 4
Supervisor
      2007 2008 2009 2007 2008 2009 2007 2008 2009 2007 2008 2009
1 Systems Analyst
Systems Analyst - A systems analyst is responsible for researching, planning, coordinating and recommending software and system choices to meet an organization's business requirements. In other words, responsible for the analysis phase of the software development cycle.
2 Network Engineer
Network Engineer - A network engineer is an information technology professional who designs, implements, and troubleshoots computer networks.
3 Programmer
Programmer - A Programmer is someone who writes computer software codes.
4 Web Programmer
Web Programmer - A Web programmer is someone who writes the web application.
5 Web Designer
Web Designer - A web designer is the person responsible for creating the design or look & feel of the web site.
6 Graphic Designer
Graphic Designer - A person in the graphic arts who puts together art, text, and other visuals to produce professional graphic results.
7 Server Administrator
Server Administrator - The Server Administrator is the person who's role is to design, install, administer, and optimize company servers and related components to achieve high performance of the various business applications supported by tuning the servers as necessary.
8 Computer Technician
Computer Technician - A computer technician is a person who repairs and maintains computers and peripherals. The technician's responsibilities may extend to include building or configuring new hardware, installing and updating software packages, and creating and maintaining computer networks.
9 Database Administrator
Database Administrator - A person responsible for the supervision of the operation, safeguarding, maintenance, and use of a database.
10 Database Designer
Database Designer - A person responsible for the design of a database.
11 Database Programmer / Developer
Database Programmer / Developer - A person responsible for the development of a database.
12 GIS Administrator
GIS Administrator - A person who is responsible for the supervision of a GIS (geographical information system).
13 Telecom Engineer
Telecom Engineer - A telecom engineer is responsible for designing and overseeing the installation of telecommunications equipment, services and facilities.
14 IT Consultant
IT Consultant – A person providing consultancy that is IT based.
15 IT Trainer
IT Trainer – A person who is responsible for the training of a IT-related topics, provides the actual training.
16 IT Sales and Marketing Staff
IT Sales and Marketing - A person who is responsible for the sales and marketing of IT related products and services.
17 Others (Please specify below)                          
18
19
20
21

 

II. Current IT Staff Requirements
2.1 As an employer of IT employees, what kind of IT professional do you currently need? Please indicate the number!
No.

Job Title

 Level 1
Assistant		 Level 2
Junior		 LEvel 3
Senior		 Level 4
Supervisor
1 Systems Analyst
Systems Analyst - A systems analyst is responsible for researching, planning, coordinating and recommending software and system choices to meet an organization's business requirements. In other words, responsible for the analysis phase of the software development cycle.
2 Network Engineer
Network Engineer - A network engineer is an information technology professional who designs, implements, and troubleshoots computer networks.
3 Programmer
Programmer - A Programmer is someone who writes computer software codes.
4 Web Programmer
Web Programmer - A Web programmer is someone who writes the web application.
5 Web Designer
Web Designer - A web designer is the person responsible for creating the design or look & feel of the web site.
6 Graphic Designer
Graphic Designer - A person in the graphic arts who puts together art, text, and other visuals to produce professional graphic results.
7 Server Administrator
Server Administrator - The Server Administrator is the person who's role is to design, install, administer, and optimize company servers and related components to achieve high performance of the various business applications supported by tuning the servers as necessary.
8 Computer Technician
Computer Technician - A computer technician is a person who repairs and maintains computers and peripherals. The technician's responsibilities may extend to include building or configuring new hardware, installing and updating software packages, and creating and maintaining computer networks.
9 Database Administrator
Database Administrator - A person responsible for the supervision of the operation, safeguarding, maintenance, and use of a database.
10 Database Designer
Database Designer - A person responsible for the design of a database.
11 Database Programmer / Developer
Database Programmer / Developer - A person responsible for the development of a database.
12 GIS Administrator
GIS Administrator - A person who is responsible for the supervision of a GIS (geographical information system).
13 Telecom Engineer
Telecom Engineer - A telecom engineer is responsible for designing and overseeing the installation of telecommunications equipment, services and facilities.
14 IT Consultant
IT Consultant – A person providing consultancy that is IT based.
15 IT Trainer
IT Trainer – A person who is responsible for the training of a IT-related topics, provides the actual training.
16 IT Sales and Marketing Staff
IT Sales and Marketing - A person who is responsible for the sales and marketing of IT related products and services.
17 Others: (please specify):
 
 
 

 

III. Current IT Staff Complementing Required

Please indicate what kind of graduates do you require to support your current IT employees? For example, a game developer would need an additional programmer or a programmer may requires an MIS specialist in developing a particular MIS database.  See example below:
Staff complement Educational qualification IT employee being supported

 

IV. Future IT Staff Requirements

4.1 As an IT service provider, what skills would you still require in the future? Please enumerate.
No

Job Title

 Number of IT engineers requirement during the next 5 years
2009 2010 2011 2012 2013
1 Systems Analyst
Systems Analyst - A systems analyst is responsible for researching, planning, coordinating and recommending software and system choices to meet an organization's business requirements. In other words, responsible for the analysis phase of the software development cycle.
2 Network Engineer
Network Engineer - A network engineer is an information technology professional who designs, implements, and troubleshoots computer networks.
3 Programmer
Programmer - A Programmer is someone who writes computer software codes.
4 Web Programmer
Web Programmer - A Web programmer is someone who writes the web application.
5 Web Designer
Web Designer - A web designer is the person responsible for creating the design or look & feel of the web site.
6 Graphic Designer
Graphic Designer - A person in the graphic arts who puts together art, text, and other visuals to produce professional graphic results.
7 Server Administrator
Server Administrator - The Server Administrator is the person who's role is to design, install, administer, and optimize company servers and related components to achieve high performance of the various business applications supported by tuning the servers as necessary.
8 Computer Technician
Computer Technician - A computer technician is a person who repairs and maintains computers and peripherals. The technician's responsibilities may extend to include building or configuring new hardware, installing and updating software packages, and creating and maintaining computer networks.
9 Database Administrator
Database Administrator - A person responsible for the supervision of the operation, safeguarding, maintenance, and use of a database.
10 Database Designer
Database Designer - A person responsible for the design of a database.
11 Database Programmer / Developer
Database Programmer / Developer - A person responsible for the development of a database.
12 GIS Administrator
GIS Administrator - A person who is responsible for the supervision of a GIS (geographical information system).
13 Telecom Engineer
Telecom Engineer - A telecom engineer is responsible for designing and overseeing the installation of telecommunications equipment, services and facilities.
14 IT Consultant
IT Consultant – A person providing consultancy that is IT based.
15 IT Trainer
IT Trainer – A person who is responsible for the training of a IT-related topics, provides the actual training.
16 IT Sales and Marketing Staff
IT Sales and Marketing - A person who is responsible for the sales and marketing of IT related products and services.
17

Others: (please specify):
 
 

 

 

V. Income Range of IT Employees

As an IT service provider, what is the minimum salary per year of an entry level IT employees (minimum) ,what is the maximum and the percentage of salary increased per year for each position? Please use the following matrix:
No. Job Title Average Salary (in USD) Minimum Salary (in USD) Maximum Salary (in USD) Avg. % Salary Increase per year
1 Systems Analyst
Systems Analyst - A systems analyst is responsible for researching, planning, coordinating and recommending software and system choices to meet an organization's business requirements. In other words, responsible for the analysis phase of the software development cycle.
2 Network Engineer
Network Engineer - A network engineer is an information technology professional who designs, implements, and troubleshoots computer networks.
3 Programmer
Programmer - A Programmer is someone who writes computer software codes.
4 Web Programmer
Web Programmer - A Web programmer is someone who writes the web application.
5 Web Designer
Web Designer - A web designer is the person responsible for creating the design or look & feel of the web site.
6 Graphic Designer
Graphic Designer - A person in the graphic arts who puts together art, text, and other visuals to produce professional graphic results.
7 Server Administrator
Server Administrator - The Server Administrator is the person who's role is to design, install, administer, and optimize company servers and related components to achieve high performance of the various business applications supported by tuning the servers as necessary.
8 Computer Technician
Computer Technician - A computer technician is a person who repairs and maintains computers and peripherals. The technician's responsibilities may extend to include building or configuring new hardware, installing and updating software packages, and creating and maintaining computer networks.
9 Database Administrator
Database Administrator - A person responsible for the supervision of the operation, safeguarding, maintenance, and use of a database.
10 Database Designer
Database Designer - A person responsible for the design of a database.
11 Database Programmer / Developer
Database Programmer / Developer - A person responsible for the development of a database.
12 GIS Administrator
GIS Administrator - A person who is responsible for the supervision of a GIS (geographical information system).
13 Telecom Engineer
Telecom Engineer - A telecom engineer is responsible for designing and overseeing the installation of telecommunications equipment, services and facilities.
14 IT Consultant
IT Consultant – A person providing consultancy that is IT based.
15 IT Trainer
IT Trainer – A person who is responsible for the training of a IT-related topics, provides the actual training.
16 IT Sales and Marketing Staff
IT Sales and Marketing - A person who is responsible for the sales and marketing of IT related products and services.
17 Others (please specify below)
 
 
 

 

VI. Financial Results (revenue) for the last five years and projection for the next five years

6.1 Please check (√) revenue range in USD ($) for the last five years using the following matrix:
Revenue range 2005 2006 2007 2008 Oct. 2009
Below $50,000.00
$50,000-100,000.00
$100,001-200,000.00
$200,001-300,000.00
$300,001-400,000.00
$400,001-500,000.00
$500,001-1,000,000
$1,000,001-3,000,000
$3,000,000-5,000,000
Above $5,000,000

6.2 Please check (√) the estimated revenue range in USD ($) for the next five years using the following matrix:
Revenue range 2009 2010 2011 2012 2013
Below $50,000.00
$50,000-100,000.00
$100,001-200,000.00
$200,001-300,000.00
$300,001-400,000.00
$400,001-500,000.00
$500,001-1,000,000
$1,000,001-3,000,000
$3,000,000-5,000,000
Above $5,000,000

 

VII. Problems and Challenges with regards to IT

7.1 What are the problems and challenges are you facing right now as far as the IT requirements in Lao PDR are concerned?

Problems:

Challenges:

7.2 How do you think these problems and challenges can be solved?
Problems:

Challenges: